So disappointed and will tell every friend of mine not to go. Waited 3 months for the appointment and got there early, still had me waited 20 mins which is fine. Do not waist your time, I went for balayage, said my hair was too dry to bleach, which is also fine. Then I asked her to do a cold brown. I bleached my hair 4 months ago and my hair still looks in a cold colour tone because I've maintained it carefully and used purple shampoo every time I wash it. DID NOT SHOW ANY EFFORTS to help me with choosing the colour I want. The whole "consultation" process was only 5 minutes and very disrespectful!